Effective Date: 09-07-2026
This policy explains how cancellations, rescheduling, and refunds are handled by SafeTurn.
Customers may request cancellation before the scheduled moving date by contacting SafeTurn.
If operational resources have not yet been arranged, the booking amount (if any) may be refunded after deducting applicable payment gateway or banking charges, if any.
Once labour or vehicle has been booked specifically for the customer's move, actual operational expenses already incurred may be deducted before processing any refund.
If the customer cancels on the scheduled moving day after the team has been dispatched, additional operational charges may apply.
If the customer or authorised representative is unavailable at the pickup location at the scheduled time, waiting charges may apply. If the move cannot proceed, the booking may be treated as cancelled.
Customers may request a new moving date subject to vehicle, labour, and schedule availability.
Additional charges may apply if rescheduling results in additional operational costs.
Approved refunds, if applicable, will normally be processed within 7–10 business days through the original mode of payment or another mutually agreed method.
SafeTurn reserves the right to cancel or reschedule bookings due to circumstances beyond reasonable control, including:
In such situations, SafeTurn will make reasonable efforts to offer an alternate schedule.
For cancellation or refund-related requests, customers may contact SafeTurn through our official contact details.